SOR Stock Co-Ordinator



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ROLE DESCRIPTION

 

ROLE TITLE: -                                                   SOR Stock Co-Ordinator

 

DEPARTMENT / FUNCTION: -                         Parts/Sales

 

MAIN PURPOSE OF ROLE: - To effectively control and manage the company’s existing SOR stockrooms within a particular dealership

 

MAIN DUTIES AND RESPONSIBILITIES:-

  • Ensure all SOR stock rooms are effectively laid out and workable to customers particular requirement’s
  • Develop close working relationships with on-site customer contact to identify and react to potential SOR shortfalls or additional requirements
  • Box, Label and bin locate all maintained SOR stockrooms to company standards
  • Obtain signed SOR loan agreements for all maintained SOR stocks– both at initial implementation and also following any stock level amendments in line with agreed company process
  • Diarise and complete prescheduled SOR stock checks in line with internal branch requirements and customer service level agreements utilising existing Branch process.
  • Liaise between Customer and Senior Management as required to ensure effective communication of any ongoing and potential customer issues or opportunities
  • Act on any Parts Manager directive regarding potential SOR amendments and discuss and implement with customer
  • Liaise with Parts Manager to ensure consistency of cover during pre-agreed holiday absence
  • Assist within other areas of the business on a day to day basis as/when requested by Parts Manager

 

KEY SPECIALIST SKILLS AND KNOWLEDGE:-

  • Good Knowledge of both Truck & Trailer Parts, desirable
  • Excellent customer service experience
  • Must be able to work to deadlines
  • Ability to demonstrate a friendly and courteous manner towards both internal and external customers.
  • Ability to work within a team, on an individual basis and work under pressure

 

ANCILLARY SKILLS AND KNOWLEDGE:-

  • Self-motivated.
  • Well Presented
  • U.K. driving licence

 

REPORTS TO: -                         Parts Manager

Contact: jfrancis@fandgcommercials.co.uk




F&G Commercials Manchester